About this Episode
GUEST: Kirsten McCoy
More mistakes? Yup. We’ve all made them. In this episode, and subsequently in EP 077, we are going to hear from two Business of Design members on mistakes they’ve made and how they solved them and recovered.
In this episode we learn:
– it’s important to establish the point person (who gets to make the final decision)
– never deviate from important protocol, like how to present STEP 5
– include your policy for custom items in your contract
– watch out for “friending” clients, keep it professional